National Store Experience Survey: Grocery
RSG has conducted an extensive national survey on the grocery shopping experience. Interviews were conducted in 2006 for conventional supermarkets and Wal-Mart Supercenters. Stay tuned for the 2007 survey results!

Constant Customer Feedback™
Collect ongoing feedback from your customers using automated telephone and web surveys. Results are available instantly with 24/7 secure online access. This Constant Customer Feedback™ survey process makes customer satisfaction a top priority at your company.
More about Constant Customer Feedback™

CCF Featured in the Press
Progressive Grocer (PDF)
Supermarket News (PDF)

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To provide retailers with top-quality survey research that is:

We get to the heart of what matters to customers and employees, without extraneous information or statistical jargon. Our findings are easily understood by everyone in the organization, from senior management to front-line personnel.

Surveys are useless (or worse) if you can’t take action on the results. We ask the right questions, and avoid the wrong ones, to make sure the survey feedback can be used productively by store and company management.

We know that retailers have limited budgets for survey research. Our fees are usually well below those charged by other research or consulting firms. If you need to commit more resources to conduct a survey than respond to it, then you’re paying too much for the survey!
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© The Retail Survey Group 2003